kuatcuci Terms and Conditions of Use

In these Terms and Conditions, the following expressions and terms carry the meanings as stated, unless the context requires a different interpretation:

• "Platform" refers to the kuatcuci website accessible at https://kuatcuci.app together with all services, games and functions available on it.
• "User" or "You" refers to any individual who registers, logs in or uses the platform's services in any capacity whatsoever.
• "Account" refers to the registered user profile that allows access to kuatcuci services.
• "Credits" or "Balance" refers to the amount of funds available in the user's account for betting purposes, including real money and bonus credits.
• "Bonus" refers to any promotional offer, free funds, cashback or other benefit given by kuatcuci to users based on set conditions.
• "Wagering Requirement" refers to the number of times bonus credits must be converted into bets before a withdrawal is permitted.
• "KYC" or Know Your Customer refers to the identity verification process that may be required from users before certain financial transactions are approved.

Use of the kuatcuci platform is restricted to individuals who meet the following eligibility criteria. By registering an account, you confirm that you meet all of these requirements:

• You are at least 21 years old on the date of registration and at all times you use this platform.
• You are acting in a personal capacity and not representing any third party or business entity.
• Use of this platform does not violate any laws or regulations in force in your area of residence.
• You have not previously been terminated or banned from using the kuatcuci platform.
• The information you provide during registration is true, accurate and current.

Each user may only register and use one account. Owning multiple accounts under your own name, a household family member's name or using another person's details is prohibited and may result in legal action and termination of all related accounts.

kuatcuci reserves the right to request identity verification (KYC) at any stage. Users who fail to complete the KYC process within the specified period may be blocked from making withdrawals until verification is complete.

All financial transactions on the kuatcuci platform are subject to the following conditions. Users are advised to read this section carefully before making any transaction:

All deposits must use a payment method registered in the user's own name. kuatcuci does not accept third-party payments under any circumstances. Using a bank account, e-wallet or crypto wallet that does not belong to the registered user may result in account freezing and funds being held.

Withdrawal requests will be processed after all related bonus wagering requirements have been met and account verification is complete. kuatcuci does not charge any transaction fees for standard withdrawals, however network fees may be applied by the payment provider or blockchain network for cryptocurrency transactions.

kuatcuci reserves the right to delay or hold withdrawals for security review or compliance purposes. In such situations, customer support will contact the user via their registered email.

kuatcuci offers various bonuses and promotions to users from time to time. All bonuses are subject to the following terms and conditions:

Welcome Bonus

New users are eligible for a first deposit bonus of 150% up to a maximum of RM500. This bonus is subject to a wagering requirement of 25 times the bonus amount received before any bonus winnings can be withdrawn.

Approved calculation examples:

• Deposit RM100 → Bonus RM150 → Account balance RM250 → Wagering requirement: RM150 × 25 = RM3,750 must be wagered before withdrawal is permitted.
• Deposit RM800 → Bonus RM500 (maximum cap) → Account balance RM1,300 → Wagering requirement: RM500 × 25 = RM12,500 must be wagered.

Loyalty and VIP Programme

Active users are eligible to join the kuatcuci VIP programme, which consists of three tiers:

• Bronze — weekly cashback of up to 0.3%
• Silver — weekly cashback of up to 0.5%
• Gold — weekly cashback of up to 0.8%

Progression to a higher VIP tier depends on the user's activity and loyalty on the platform. kuatcuci reserves the right to modify the VIP structure at any time with reasonable notice.

kuatcuci reserves the right to cancel any bonus if a user is suspected of abusing a promotion, including but not limited to systematic low-risk betting, use of multiple accounts, or methods that go against the intent of the promotion.

Users of the kuatcuci platform agree to follow these conduct guidelines at all times when using our services:

User Responsibilities:

• Keep login credentials confidential and notify kuatcuci immediately if unauthorised access is suspected.
• Ensure that all personal information provided is accurate and kept up to date.
• Play responsibly and set personal limits according to your own financial means.
• Comply with the laws and regulations in force in your country of residence.

Strictly Prohibited Activities:

• Registering more than one account or using a false identity.
• Using any automated software (bots), data scraping tools, or other technical means to manipulate games or the system.
• Engaging in any form of fraud, money laundering, or transferring funds from unlawful sources.
• Sharing your account with another person or allowing a third party to use your account.
• Abusing the bonus system in a way that goes against the intent and conditions of a promotion.
• Disrupting or interfering with the normal functioning of the platform by any technical or non-technical means.

kuatcuci reserves the right to suspend, restrict, or terminate a user account for the following reasons, with or without prior notice depending on the severity of the situation:

• Violation of any clause in these Terms and Conditions.
• Confirmation that the user does not meet the age or residency eligibility requirements.
• A request from a law enforcement agency or relevant authority.
• Suspicious activity related to financial fraud, money laundering, or system security.
• Account inactivity over an extended period with no transactions.

Users may also choose to close their own account at any time by contacting the kuatcuci customer support team via live chat or email. For responsible gambling purposes, users may also request a self-exclusion for a specified period.

Before a clean account termination that is not caused by a violation, any real money balance that has not been withdrawn will be returned to the user via the original payment method, subject to the required verification process.

The kuatcuci platform is provided on an "as-is" basis. To the extent permitted by law, kuatcuci makes no express or implied warranties regarding the legality, accuracy, reliability, or suitability of the platform for any particular purpose.

kuatcuci will not be liable for:

• Indirect, incidental, or consequential losses arising from the use of or inability to use the platform.
• Service interruptions caused by system maintenance, technical failures, internet disruptions, or events beyond our control.
• Losses resulting from unauthorised access to a user's account due to the user's own negligence.
• Changes in laws or regulations that affect the availability of the service in the user's region.

In all circumstances, the maximum liability of kuatcuci to any user shall not exceed the net deposit amount made by that user in the 30 days prior to the claim being made.

kuatcuci reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our discretion. Such changes will take effect immediately upon being posted on this page with a new update date.

Users are advised to check this Terms and Conditions page periodically to stay informed of the latest version of this agreement. Continued use of the platform after any amendment takes effect will be considered full acceptance of the amended terms.

kuatcuci operates under an international licence and complies with the licensing compliance requirements set by the relevant authorities. The platform is designed to meet internationally recognised online gambling industry standards.

Users are solely responsible for ensuring that their use of this platform's services complies with the laws and regulations in force in their country or region of residence. kuatcuci makes no representation regarding the legality of using these services in any particular jurisdiction.

Any dispute arising from or in connection with these Terms and Conditions or the use of the kuatcuci platform shall first be resolved through voluntary negotiation. If negotiation fails, the dispute will be referred to arbitration in accordance with the procedures set by our licensing authority.

These Terms and Conditions are governed by and interpreted in accordance with legal principles recognised in the field of international online gambling.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, the kuatcuci customer support team is ready to assist you through the following channels:

• Live Chat: Available 24/7 directly through the kuatcuci platform in Bahasa Melayu and English.
• Email: [email protected] — responses are provided within support operating hours.

For account-related complaints, please include your account number and relevant details in your correspondence to speed up the review process.